FAQ

HOW DOES TRIBES.FIT SERVICE WORK?

Once your enroll in one of our fitness program, you can inquire about any queries you have via email or whatsapp. Our professionals will get back to you within 3-5 hours to clear all your queries and doubts. Our support service is available 24/7.

WHO CAN OPT FOR THE FITNESS PROGRAM?

Anyone can opt for our fitness program. Our program provides you with a plan which is easy to follow no matter where you are and what stage of fitness you are, with our professionals available 24/7 to resolve your queries.

NOTE: Please consult your doctor if you are under any medical prescription.

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW Will I RECEIVE THE PRODUCT?

All the products currently available on TRIBES.FIT, are in the form of digital products. Once the payment is done, the products are downloadable in the form of PDF documents.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.

HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?

It will take usually between 2-5 business days.

WHERE CAN I PLACE AN ORDER FROM?

You can place an order from any country, we ship Worldwide.

WHERE IS YOUR COMPANY LOCATED?

We have an office in the beautiful country: India.

WHICH CURRENCY WILL I BE CHARGED IN?

We process all orders in INR. While the content of the cart is displayed in several currencies, you will checkout using INR at the most current exchange rate.

WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one in between 12 hours and 36 hours.

WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

All inquiries can be forwarded to support@tribes.fit

IS CHECKOUT ON THIS SITE SAFE AND SECURE?

You can be absolutely sure that all purchases here are safe and secure.

IF I ENTER MY EMAIL ADDRESS WILL YOU SELL MY INFORMATION?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.